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U.S. News
John Shaw: Received a call from Flight 93

Wednesday, September 11, 2002

John Shaw still has dreams about the phone call he answered while working as a 911 dispatcher in Westmoreland County last Sept. 11.

John Shaw may have been the last person to speak with someone aboard hijacked United Flight 93. (Steve Mellon, Post-Gazette)

It was from Edward Felt of Newark, N.J., a passenger using a cell phone aboard United Flight 93. "Terrified" was the only way to describe Felt, the 29-year-old Shaw said.

After his initial shock, Shaw said he began to ask standard questions: where the man was, what type of plane he was aboard, what had happened.

The call lasted only 78 seconds and ended abruptly, moments before the jet crashed in Somerset County. Shaw said the terrorist attacks and the call he received affirmed his belief that nothing in life is guaranteed.

"I come to work... not knowing what the next phone call is going to be," he said. "I love my job, thank God."

Shaw said he plans to attend a memorial service at the crash site this morning.

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