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Verizon to locate in Robinson

Tuesday, April 30, 2002

By Patricia Sabatini, Post-Gazette Staff Writer

Verizon Communications has selected the old Calgon Corp. headquarters campus in Robinson for its new local customer service megacenter.

Employees will be consolidated at the Campbells Run Road location from four current call centers scattered around the region, including on the North Side, Downtown on Stanwix Street, in East Liberty and in Washington, Pa.

The move, set to begin the end of November at the earliest, will affect about 550 employees who handle customer service for Verizon's residential phone business, spokesman Lee Gierczynski said. Employees in other departments will remain at all four sites, he said.

No job cuts are planned as part of the consolidation, which is designed to save money, make employee training easier and improve service, Gierczynski said.

Verizon, the region's biggest local telephone company, is leasing the 120,000-square-foot building from the Sampson Group. It is one of three buildings at the 27-acre site.

Verizon originally wanted to buy a building for the megacenter but couldn't find a suitable location, Gierczynski said.

The building will be renovated and expanded to include the latest call center technology, plus training rooms, a community center, an auditorium and an on-site cafeteria.

Calgon left the site in 2000 when its new owners, Suez Lyonnaise des Eaux Group of France, decided to move the water treatment company's headquarters to suburban Chicago. About 300 jobs were lost.

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